This Policy applies when you interact with Aotearoa Lodge either through our websites, in people, such as when you visit us at The Aotearoa Lodge Whitianga, or when you communicate with us by phone, text, direct message, social media, or other similar functionality.
The Aotearoa Lodge is committed to protecting your personal information and complying with the New Zealand Privacy Act 2020 (NZPA) (including the Information Privacy Principles in the NZPA (the IPPs).
In this policy, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it (for example, if we combine seemingly anonymous data with other personal information we hold about you), then the information is considered personal information.
Generally, the only information you provide about yourself to The Aotearoa Lodge directly will be collected, such as through enquiring about and making a booking on The Aotearoa Lodge website or by phone or otherwise identifying yourself when requesting information to be sent to you.
We collect personal information from you, including information about your
There may be instances in which the personal information that you provide to us or that we collect is considered “sensitive information” for the purposes of the APA. The APA defines “sensitive information” to mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional association or trade union, sexual preferences or practices, criminal record and health, biometric and genetic information. We will only collect and process sensitive information about you in accordance with, and to the extent permitted by, the IPPs.
We collect the above-referenced categories of personal information from the following categories of sources:
Subject to applicable laws, we may collect, use, and disclose your personal information in order to:
The Aotearoa Lodge recognises the trust you place in us when you give us personal information. For example, The Aotearoa Lodge may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business. However, we will not disclose specific information about you and your business to any other company (except those entities specified below) without your explicit consent.
The Aotearoa Lodge may from time to time outsource the processing of certain functions or information to third parties. We may also provide your information to our related entities and partners. Any personal information disclosed to our agents, related entities, partners, contractors and third-party service providers is only to the extent necessary for them to perform their agreed tasks and they are required to maintain the privacy of your information and keep such information confidential.
We may share your personal information across businesses within The Aotearoa Lodge:
Where we engage third parties to undertake services for us or on our behalf, we may provide those third parties with some of your personal information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third-party providers may include, but are not limited to:
Where we transfer personal information outside of The Aotearoa Lodge, we contractually require any third party to take reasonable steps to protect your information against unauthorised use or disclosure in accordance with the requirements of the Privacy Act.
We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
You may request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org.
Your request will be processed in accordance with the Privacy Act.If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it breaches legal professional privilege. If that happens, in most circumstances we will give you written reasons for any refusal.
We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we have the most accurate and up-to-date information available to us.
The Aotearoa Lodge provides links to websites outside of The Aotearoa Lodge portal. These linked sites are not under the control of The Aotearoa Lodge, and we are not responsible for the conduct of companies linked to our websites. Before disclosing your personal information on any other website, we advise you to examine the privacy policies for those sites. Should you be concerned with the conduct of a site which you accessed via a link from The Aotearoa Lodge site, please help us to help you, by emailing us at email@example.com.
If you have a complaint regarding the way in which your personal information is being handled by The Aotearoa Lodge, please contact us in the first instance and provide details of the incident so that we can investigate it.
You can request access to and correction of personal information. You may also ask us to remove your personal information from our systems. Please note it may take up to 15 business days to process your request. Please email us at firstname.lastname@example.org. if you have any questions about our privacy practices or require your personal information to be updated