The Aotearoa Lodge Privacy Policy

1. Introduction

The Aotearoa Lodge understands and appreciates that you, as a The Aotearoa Lodge customer or website visitor, are concerned about your privacy personal of information we may gather about you. The Aotearoa Lodge is committed to protecting your privacy. This privacy policy explains how your personal information will be treated as you interact with The Aotearoa Lodge. As the Aotearoa Lodge Whitianga website develops and as technology evolves, The Aotearoa Lodge will continue to strive to provide you with better and more customised services and with more effective websites. The Aotearoa Lodge encourages you to review this privacy policy periodically because it may change from time to time.This privacy policy explains how The Aotearoa Lodge Whitianga generally protects your privacy.

2. The Application of This Policy

This Policy applies when you interact with Aotearoa Lodge either through our websites, in people, such as when you visit us at The Aotearoa Lodge Whitianga, or when you communicate with us by phone, text, direct message, social media, or other similar functionality.
This Policy also applies to the personal information about you that we receive from a third party unless specifically covered by such third party’s privacy policy.
The Aotearoa Lodge is committed to protecting your personal information and complying with the New Zealand Privacy Act 2020 (NZPA) (including the Information Privacy Principles in the NZPA (the IPPs).

3. Personal Information

In this policy, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it (for example, if we combine seemingly anonymous data with other personal information we hold about you), then the information is considered personal information.

4. Information We may collect

Generally, the only information you provide about yourself to The Aotearoa Lodge directly will be collected, such as through enquiring about and making a booking on The Aotearoa Lodge website or by phone or otherwise identifying yourself when requesting information to be sent to you.

We collect personal information from you, including information about your

  • Contact and Identification Information: We may collect information such as your name, contact details (eg. phone number(s), address, or email)
  • Stay and Purchase Information: We may collect information such as the hotels where you have stayed or booked a stay, dates of arrival and departure, and goods and services purchased We may also collect information through the use of closed-circuit television systems.
  • Device, Internet & Network Activity: We may collect the Internet Protocol (“IP”) address automatically assigned to your computer or device each time you interact with us online. We may also collect information from your devices if they connect to, or are detected by, the wireless networks at our properties. We or our vendors might also collect information about how you use Wi-Fi networks and other services, such as the websites you visit while using our Wi-Fi network. We also use cookies and related technologies to collect information related to how you interact with our Websites, Applications, and online content. We may collect the date and time of your visit, the pages you access and the amount of time you spend on each page, the type of Internet browser you use, your device’s model, manufacturer and operating system, and your search terms on the Website, the URL of any websites that you visited before and after visiting our Websites (including the advertisement that referred you to our Website), and whether you click or interact with our digital content and advertising on our Websites and other sites. We may also use technologies to record user sessions on our Websites and Applications.  We may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message.  For information about how Hyatt uses cookies and related technologies and how to disable such cookies and related technologies, please see Section below;
  • Payment and Credit Information: We may collect credit card and other payment method details.
  • Location Information: We may automatically collect information about your precise geolocation when you access the Website. We may also collect information about your general location using your IP address and your postal code;

There may be instances in which the personal information that you provide to us or that we collect is considered “sensitive information” for the purposes of the APA. The APA defines “sensitive information” to mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional association or trade union, sexual preferences or practices, criminal record and health, biometric and genetic information. We will only collect and process sensitive information about you in accordance with, and to the extent permitted by, the IPPs.

5. How We Collect Personal Information

We collect the above-referenced categories of personal information from the following categories of sources:

  • Directly from you: Much of the personal information we process is information that you or someone acting on your behalf directly provides to us. For example, you may provide us with Contact and Identification Information, Stay and Purchase Information, Payment Information, Demographic Information, and Health-related Information, when you book a reservation; use our complimentary Wi-Fi; or contact us via email, text, or message by homepage, over the phone, in person, or through third parties.
  • From your devices and our networks: We use cookies and related technologies to passively collect personal information from and across your devices when you interact with the Website, Application, our emails, or other online content or when your device connects to or is detected by, the wireless networks at our properties.
  • From other businesses or individuals:  Social media platforms that give us personal information about you that they have collected either directly or indirectly from you. We also use features that let your friends and family give us your personal information, for example when a family member or friend checks in on your behalf. We also may receive your personal information from (i) someone acting on your behalf, such as your travel agent or your employer (where your employer books travel for you), (ii) your travel provider, such as an airline.
  • From social media: If you post to one of our pages on a social media site, we may receive Contact and Identification Information, Stay and Purchase Information, Internet and Network Activity, and any other personal information contained in your social media posts or profile.

6. How We Use Your Information

Subject to applicable laws, we may collect, use, and disclose your personal information in order to:

  • Provide, charge for, and manage hotel accommodation and other goods and services;
  • Allow us to evaluate, analyse, and improve the functionality of our Websites, Applications, or goods and services;
  • conduct market our products and services including to communicate special offers or promotions and to provide you with information about us and our products and services;
  • Provide for the safety and security of staff, guests, visitors and others;
  • Prevent, detect, and investigate fraud, cyber incidents, or other illegal or harmful activity;
  • Communicate with you about our relationship, such as updates to this Policy or other important legal or business changes;
  • Test and evaluate new products and services;
  • Prevent, detect, and investigate fraud, cyber incidents, or other illegal or harmful activity;

The Aotearoa Lodge recognises the trust you place in us when you give us personal information. For example, The Aotearoa Lodge may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business. However, we will not disclose specific information about you and your business to any other company (except those entities specified below) without your explicit consent.

The Aotearoa Lodge may from time to time outsource the processing of certain functions or information to third parties. We may also provide your information to our related entities and partners. Any personal information disclosed to our agents, related entities, partners, contractors and third-party service providers is only to the extent necessary for them to perform their agreed tasks and they are required to maintain the privacy of your information and keep such information confidential.

7. Cookies and Other Tracking Technology

We and other parties use cookies, pixels, beacons and other technologies on our Websites, Applications, and email and marketing messages. These technologies are used to improve our products and services, and for marketing, and they also allow us, advertising networks, social media companies, and other providers, to place and serve advertisements and customised content.

Some of our Websites allow you to manage your cookie preferences by clicking on the Cookie Center link that may be in the footer of those Websites. Additionally, you can opt-out of certain uses of cookies for advertising purposes by visiting and you can consult the user instructions for your Internet browser for additional controls relating to the use of cookies, including blocking certain cookies by adjusting the settings on your Internet browser. Choices you make regarding cookies are website, device, and browser specific, and are deleted whenever you clear your cookies or your browser’s cache. This means you need to adjust your cookie preferences on each website, device, and browser you use. If you block cookies, you will not be able to use all of the features of our Websites, including the customisation features associated with creating a user profile.

7.1. Manage Cookie Preference

8. Disclosure of Personal Information

We may share your personal information across businesses within The Aotearoa Lodge:

  • For the operation of our websites and our business;
  • For the specific purpose of fulfilling requests by you;
  • To provide products and services to you;
  • Where we are permitted to under the Privacy Act

Where we engage third parties to undertake services for us or on our behalf, we may provide those third parties with some of your personal information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third-party providers may include, but are not limited to:

  • Service providers such as web-hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
  • Software providers such as customer relationship management, accounting software and Channel management;

Where we transfer personal information outside of The Aotearoa Lodge, we contractually require any third party to take reasonable steps to protect your information against unauthorised use or disclosure in accordance with the requirements of the Privacy Act.

10. Protection of Personal Information

We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

11. Right to Access or Correct Your Personal Information

You may request access to any personal information we hold about you at any time by contacting us at

Your request will be processed in accordance with the Privacy Act.If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it breaches legal professional privilege. If that happens, in most circumstances we will give you written reasons for any refusal.

We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we have the most accurate and up-to-date information available to us.

12. The Aotearoa Lodge & Links to Other Websites

The Aotearoa Lodge provides links to websites outside of The Aotearoa Lodge portal. These linked sites are not under the control of The Aotearoa Lodge, and we are not responsible for the conduct of companies linked to our websites. Before disclosing your personal information on any other website, we advise you to examine the privacy policies for those sites. Should you be concerned with the conduct of a site which you accessed via a link from The Aotearoa Lodge site, please help us to help you, by emailing us at

13. Complaints

If you have a complaint regarding the way in which your personal information is being handled by The Aotearoa Lodge, please contact us in the first instance and provide details of the incident so that we can investigate it.

You acknowledge and accept that your use of The Aotearoa Lodge website and service or entering our premises indicates your acceptance of The Aotearoa Lodge Terms and Conditions and this privacy policy.

This is the current Aotearoa Lodge privacy policy. It replaces any other privacy policy for The Aotearoa Lodge website published on The Aotearoa Lodge website to date. The Aotearoa Lodge may at any time amend this privacy policy by publishing the changes on this website.

14. How to contact us

You can request access to and correction of personal information. You may also ask us to remove your personal information from our systems. Please note it may take up to 15 business days to process your request. Please email us at if you have any questions about our privacy practices or require your personal information to be updated